1. Placing an Order:

• To place an order, simply browse our website and add desired items to your shopping cart by clicking the “Add to Cart” button.
•  Once you’ve finished shopping, proceed to the checkout page by clicking on the shopping cart icon and selecting “Checkout.”
•  Follow the prompts to provide your shipping address, billing information, and preferred payment method.
•  Review your order summary to ensure accuracy before completing the purchase.

2. Order Confirmation:

• After successfully placing your order, you will receive an order confirmation email with details of your purchase, including the items ordered, total cost, and shipping information.
• If you do not receive a confirmation email within a few minutes of placing your order, please check your spam folder or contact our customer service team for assistance.

3. Shipping Options:

•  We offer several shipping options to accommodate your needs, including standard shipping, expedited shipping, and same-day delivery (where available).
• Shipping costs and delivery times may vary depending on the shipping method selected and your location. You can view estimated delivery times during the checkout process.

4. Order Processing:

• Once your order is placed, our team will begin processing it within 1 business day. During peak seasons or promotional events, processing times may be slightly longer.
•  You will receive a separate email notification once your order has been processed and shipped, along with tracking information to monitor the delivery status of your package.

5. Tracking Your Order:

•  To track your order, simply click on the tracking link provided in the shipping confirmation email or log in to your account on our website and navigate to the “Order History” section.
•  Please note that tracking information may take up to 24 hours to update after your order has been shipped.

6. Shipping Restrictions:

• We currently ship to Kenya. If you reside outside of these areas, please contact our customer service team for assistance.
•  Certain items may be subject to shipping restrictions or regulations based on size, weight, or content. We will notify you if any restrictions apply to your order during the checkout process.

7. Shipping Costs:

• Shipping costs are calculated based on the weight of your order, the selected shipping method, and your delivery address. You can view shipping costs before completing your purchase during the checkout process.

8. Customer Support:

•  If you have any questions or concerns regarding your order, shipping, or delivery, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure a seamless shopping experience.

9. Returns and Exchanges:

• For information on our returns and exchanges policy, please refer to our dedicated Returns & Exchanges page or contact our customer service team for assistance. We strive to provide hassle-free returns and exchanges for eligible items within a specified timeframe.